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COVID19: Yes, we are open! See how we’re preserving the health of our customers and protecting their property.

Coronavirus: Message to Our Customers

During this uncertain time, our customers’ and employees' health and wellbeing is our highest priority. As we continue monitoring developments related to Coronavirus (COVID-19), rest assured, we are committed to doing everything we can to ensure our customers and employees are safe. Our service is essential in preserving the health of our customers and protecting property. As such, we are going to modify our normal service by attempting to mitigate any pest issues from the outside of the home. This means that we will do our best, through the steps mentioned below, to reduce/eliminate inside services over the next few weeks.

  • Suspending all interior services/treatments unless absolutely necessary
  • Conducting additional customer screening for any absolutely necessary interior services
  • Ensuring our team keeps a proper distance (6ft or more), wears disposable gloves and masks if entering your home, and continues regular hand washing.

As a note, we are running on normal business hours at this time. Should you have concerns regarding our services, we’re here to support you and offer flexibility to reschedule at your convenience. We encourage you to contact us at 877-372-9696 if you have questions or do wish to reschedule.​

As the seriousness of this virus increases, all of our employees have been instructed to follow the CDC’s best practices, including frequent handwashing, limiting proximity to sick individuals, and being aware of symptoms. While this has not been an issue for Terminix Triad yet, we will also implement 14-day quarantines for any employees who are diagnosed with COVID-19. We encourage you to do the same, so please review the most up-to-date information here.

Finally, our hearts go out to all those affected by Coronavirus. Please check back for regular updates from us as we navigate this evolving situation, and thank you for being a part of our Terminix Triad family.


Frequently Asked Questions

Is it safe for you to be servicing my home?

  • We continue to monitor and follow the guidance of the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) to ensure the safety of our customers and all our employees as it pertains to the novel coronavirus (COVID-19).
  • Additionally, we continue to follow policies and procedures put in place across our business to address issues that may arise in the coming weeks. We plan to complete an exterior service at your home. This will include performing a comprehensive exterior inspection to identify possible pest entry points, performing a preventive perimeter treatment, eliminating accessible wasp nests, and removing spiders and cobwebs.

How do I know that you will not infect me with the virus?

  • Our number-one priority is the protection of all our employees and our customers. We have implemented policies and practices across our business to address current and new issues that may arise in the coming weeks. We have eliminated intra-office travel, implemented remote training via iPad, provided health and hygiene best practices information to all employees, and instituted many protection policies to support the health and wellbeing of everyone involved by ensuring personal protective equipment is utilized. We have implemented social distancing measures, and have instructed all employees to stay home if they are sick.

Why are you here if everyone is supposed to be exercising “social distancing”?

  • North Carolina has designated and confirmed that pest control is an essential service, and we can and should continue to protect the public health of our customers and their property. We plan to complete an exterior service at your home, which helps us with social distancing.

Why do I need the service?

  • Since many people are exercising “social distancing,” they are spending more time at home, and providing pest protection is essential for the protection of your family’s health and safety. During this time of year, many insects are emerging, and it is important to maintain control of these pests.
    • Mosquitoes - transmit diseases like West Nile Virus, Encephalitis, among others, and are a severe irritant to many people when trying to enjoy their outdoor living spaces. Our mosquito service provides effective management of mosquitoes around residential and commercial properties.
    • Stinging and Biting Pests - as they start their new season of development, cause painful and oftentimes allergic reactions. Wasps like yellow jackets, paper wasps, bald-faced hornets, and others can be kept at bay by regular inspection, treatment, and removal of nests.
    • German Cockroaches - drop egg cases that can contain up to 40 eggs, which mature in about two months. Because they reproduce rapidly, infestations quickly become severe. These cockroaches can contaminate food and spread salmonella on food contact surfaces. The presence of German cockroach allergens and droppings can aggravate and even cause asthma.
    • Ants – like the Odorous House Ants are unsightly and can transfer pathogens over areas where they crawl. Their activity is usually noted at the sink & the dishwasher, but their nests originate from outside. Carpenter Ants chew galleries into wood. They don’t eat the wood, but they damage it by hollowing it out to build their nests. Fire Ants have a painful sting & are found in our southern areas.
    • Mice - can contaminate about 10 times the amount of food they eat, and feed 15 to 20 times per day. They can squeeze through an opening as small as 1/4-inch wide. Mice carry many serious disease pathogens. Most mice species are known for their ability to reproduce very quickly. A single female can produce up to eight litters per year, with an average of six pups per litter.

What type of service are you going to do?

  • Our service will focus on the exterior of your home. This will include performing a comprehensive exterior inspection to identify possible pest entry points, performing a preventive perimeter treatment, eliminating accessible wasp nests, and removing spiders and cobwebs. If you have an active infestation inside that requires immediate assistance, we will make every effort to accommodate this service while maintaining the safety precautions that have been implemented.